Privacy Policy

Last updated: July 30, 2026

Relievery ("Relievery," "we," "us," or "our") operates relievery.com, including all related content, features, tools, products, and services offered through the site (collectively, the "Services"). Our store is hosted and powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us. Where this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs matters relating to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described here.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or could reasonably be linked to you. It does not include information collected anonymously or de-identified such that it can no longer be reasonably associated with you.

Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information, as well as inferences drawn from them:

  • Contact details:  your name, email address, phone number, billing address, and shipping address.
  • Payment and financial information  payment card details, financial account information, transaction records, form of payment, and payment confirmations. Card numbers are processed by our payment processors; we do not store full card numbers on our own systems.
  • Account information: username, password, saved preferences, and account settings.
  • Order and transaction information: products you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, along with your order history.
  • Communications with us: the contents of customer support inquiries, emails, SMS messages, product reviews, and any other correspondence you send us.
  • Device and technical information: your IP address, browser type, device identifiers, operating system, and network connection details.
  • Usage information: how you navigate and interact with the Services, including pages viewed, time spent, and referring sources.

Where This Information Comes From

We may collect personal information:

  • Directly from you:  when you create an account, place an order, subscribe to marketing, contact support, leave a review, or otherwise provide information to us.
  • Automatically through the Services: — from your device and browser, including through cookies, pixels, and similar technologies.
  • From our service providers: such as our hosting, payments, fulfillment, analytics, and support vendors, when they process information on our behalf.
  • From our advertising and business partners: including advertising platforms that provide us with campaign and audience information.
  • How We Use Your Personal Information

Depending on how you use the Services, we may use personal information to:

  • Provide and improve the Services. Fulfill and ship your orders, process payments and refunds, manage returns and exchanges, create and maintain your account, remember your preferences, respond to your requests, recommend products, and improve how the Services work.
  • Market and advertise. Send promotional emails, SMS messages (where you have opted in), and postal mail; show you advertisements on our site and on third-party platforms, including ads based on products you have viewed, added to your cart, or purchased.
  • Protect against fraud and keep the Services secure. Authenticate accounts, provide a secure checkout, and detect, investigate, and act on activity that appears fraudulent, unlawful, unsafe, or malicious. If you create an account, you are responsible for keeping your credentials secure. We recommend that you never share your password with anyone.
  • Communicate with you. Provide customer support, send order and shipping notifications, respond to inquiries, and maintain our relationship with you.
  • Meet legal obligations. Comply with applicable law, respond to valid legal process or requests from law enforcement and government agencies, participate in litigation or discovery, and enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify, vendors, and service providers who perform functions on our behalf — for example, hosting, payment processing, fraud screening, order fulfillment and shipping, email and SMS delivery, analytics, and customer support.
  • To business and advertising partners who help us market our products. For example, we use Shopify and third-party advertising services to support personalized advertising based on your activity across merchants and websites. These partners handle your information according to their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for targeted advertising.
  • At your direction or with your consent — for example, when you use a social media widget or a login integration, or when you ask us to share information with a third party.
  • In connection with a business transaction, such as a merger, acquisition, financing, or bankruptcy, or in order to comply with legal obligations, enforce our terms, or protect our rights and the rights of our customers and others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify, and may be shared with third parties located in countries other than the one where you live.

We also use certain Shopify enhanced features that draw on data from your interactions with our store, with other merchants, and with Shopify itself. Where those features are used, Shopify is responsible for that processing, including for responding to requests you make about the use of your personal information for those purposes. You can learn more in Shopify's consumer privacy policy at https://privacy.shopify.com/en, and depending on where you live, you may be able to exercise certain rights through Shopify's privacy portal.

Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to operate the site, remember your cart and preferences, measure performance, and deliver and measure advertising. Most browsers let you refuse or delete cookies through their settings; note that disabling certain cookies may affect how the Services function. If you visit our site with a Global Privacy Control (GPC) signal enabled, we will treat that signal as an opt-out request for that browser and device where required by applicable law. Aside from GPC, we do not currently respond to other "Do Not Track" signals.

Third-Party Websites and Links

The Services may link to websites and platforms operated by third parties. If you follow those links, we encourage you to review the privacy and security policies and terms of those sites. We do not control and are not responsible for the privacy practices, security, or accuracy of content on third-party sites. Information you share on public or semi-public venues, including third-party social platforms, may be visible to others. Including a link does not by itself imply our endorsement.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it. As of the date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as those terms are defined under applicable law) the personal information of anyone under 16 years of age.

Security and Retention

No security measure is perfect or impenetrable, and information transmitted to us over the internet may not be fully secure. We recommend that you avoid using unsecured channels to send us sensitive or confidential information.

How long we retain personal information depends on the purpose for which we collected it — for example, whether we still need it to maintain your account, provide the Services, comply with legal or tax obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, apply only in certain circumstances, and in some cases we may decline a request where permitted by law.

  • Right to access or know — request access to the personal information we hold about you.
  • Right to delete — request that we delete personal information we maintain about you.
  • Right to correct — request that we correct inaccurate personal information.
  • Right to portability — request a copy of your personal information, and in some cases ask us to transfer it to a third party.
  • Right to opt out of sale or sharing for targeted advertising — depending on where you reside, you may opt out of the "sale" or "sharing" of your personal information or its processing for targeted advertising, as those terms are defined in applicable privacy laws.
  • Managing communication preferences — you can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing message, and from SMS by replying STOP. Even if you opt out of marketing, we may still send you transactional messages about your account or orders.

You can exercise these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising them.

We may need to verify your identity before processing a request, as permitted or required by law. You may designate an authorized agent to submit a request on your behalf; before acting on such a request, we will require proof of authorization and may ask you to verify your identity directly with us. We will respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live. If we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (or the equivalent issued by the relevant UK authority), unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised policy on this page, update the "Last updated" date above, and provide any additional notice required by law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights described above, you can reach us at support@relievery.com. Relievery is a brand operated by Two Lanes Group, LLC, 971 US HIGHWAY 202N STE N, BRANCHBURG, NJ, 08876.